DELIVERY & SHIPPING

*COVID-19 Updates: Customers may face delays in order deliveries due to new policies implemented within domestic couriers and/or regulations by the Malaysian Government.

Shipping Country: We only ship to Malaysian addresses.

Delivery Policy: We shall, at our sole discretion, appoint any suitable provider of our courier services for the domestic deliveries. We reserve the right to change the provider of our courier services for any deliveries. If no one is available at your address to take delivery, receiver will be required to rearrange delivery or collect the goods from the courier. URBAN WALLSTREET is not responsible for uncollected orders.

Delivery time: Orders will be delivered within 3-7 business days after dispatched from URBAN WALLSTREET warehouse.

Note: The delivery time mentioned above is only for reference purposes. The actual delivery time shall be subject to the courier company. In case of public holidays or festive seasons, the actual delivery time will be affected. In case of delivery to a remote area or during bad weather, the delivery time may also be extended. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

ITEM VERIFICATION

Once a product arrives to URBAN WALLSTREET from the seller, our verification team will inspect the item, making sure it meets the conditions guidelines. The team receive constant training and industry updates to remain experts. Only after being verified will the product be sent to the buyer. If an order does not pass our verification process, we will refund the buyer, send the item back to the seller, and take the necessary actions including penalizing the seller to ensure that this does not happen again.

BUYING

Once a sale has occurred, your order cannot be cancelled. This policy is in place to maintain marketplace integrity.

Once a match is occurred, the order will be processed automatically and cannot be cancelled.

RETURNS & REFUND

Return Policy: All sales are fi¬nal. URBAN WALLSTREET does not accept requests for cancellation of orders or the return or exchange of items after an order is confirmed. All items are verified and checked before deliver to buyer.

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